Return and exchange policy
According to the provisions of the Consumer Protection Law, ioklinframeworks consumers are entitled to a seven-day waiting period for the arrival of goods; however, products with special calibration instructions and special packaging must not be opened, otherwise returns will not be accepted.
Customized frames are not accepted for return, please pay special attention!
ioklinframeworks accepts returns and exchanges from consumers. The return and exchange guarantee period is within 7 days from the receipt of the product. If this period is exceeded, it will be deemed that the acceptance has been completed and no returns or exchanges will be allowed. And please all consumers pay attention to the following matters:
- After returning defective products after inspection and testing, if it is found that the product itself is not defective, the consumer must pay all related costs incurred.
- After you receive the goods, if the goods are damaged or scratched due to non-human factors, or the packaging is damaged and incomplete during transportation, please notify our customer service staff as soon as possible. We will identify the defects or damage of the goods and repair them as soon as possible. New products will be sent to you.
- All customers who want to return or exchange goods need to email or call ioklinframeworks customer service center and provide: order number, reason for return or exchange, your name and contact number, and email address.
- If there is no problem with the product you ordered and you want to return it, the returned product must be in brand new condition, including the main product, user manual, registration reply letter, and peripheral parts. Otherwise, ioklinframeworks has the right to refuse to accept the return.
- Returns will not be accepted if the product is faulty, damaged, worn, abraded, scratched, dirty, has incomplete packaging due to human factors caused by improper use and disassembly by the consumer, or if the invoice and accessories are missing.